Your information
Privacy policy
How Free House Studios collects, uses and protects your personal information.
Items highlighted [like this] are details only the studio can confirm. They must be filled in or removed before this page goes live.
Who we are
Free House Studios is a recording studio at The Old Malthouse, Little Ann Street, Bristol, BS2 9EB. We are the controller of the personal information described here, which means we decide how and why it is used. Our legal name is [legal name of the business, for example Free House Studios Ltd, or your name as a sole trader][company number, if a limited company]. We are registered with the Information Commissioner’s Office under number [ICO registration number].
You can contact us about anything in this policy at sam@freehousemusic.co.uk or on 0117 9555 236.
What we collect and why
| What | Why we use it | Our legal basis |
|---|---|---|
| Booking details. Name, email, phone number, the session you requested, the date and time, what you are bringing, and any notes you add. | To handle your request, approve and run your session, and contact you about it, including confirmation and reminder messages. | Contract (taking steps at your request before a contract, and carrying it out). |
| Payment details. We do not see or store your card number. Card payments are handled by Square. We keep a record of what was paid, when, and any refund. | To take your deposit and balance, issue refunds, and keep accounts. | Contract, and legal obligation (keeping financial records). |
| Your recordings and project files. Audio you record with us or upload, stems, the Studio Master, mixes, and the notes you leave on them. These may contain your voice and other people’s. | To deliver your work, store it for you, and let you review and approve mixes in the Mix Room. | Contract. |
| Account details. Your email address and sign-in information for the Mix Room. | To let you sign in securely and see only your own projects. | Contract, and legitimate interests in keeping accounts secure. |
| Messages and enquiries. Anything you send us by email, phone, or the website, including enquiries about weekend sessions. | To reply to you and keep a record of what was agreed. | Legitimate interests in running the studio, or contract if you go on to book. |
| Microphone hire details. Your name, email and phone number, the microphone and dates you asked for, any notes, and a record of the fee, deposit and any refund. | To approve and run your hire, contact you about it, take payment and return your security deposit. | Contract. |
| Gift voucher details. The names and email addresses you enter for the buyer and recipient, your message, the voucher code, and how much of it has been used. | To prepare and issue the voucher. | Contract. |
| Mix orders and files. The songs and options you order, the audio files, sessions and notes you upload, and the order reference. | To mix and master your songs and send them back to you. | Contract. |
| Marketing. Your email address if you ask to hear from us [delete this row if you will not send any marketing]. | To send news and offers you asked for. | Consent, which you can withdraw at any time. |
You do not have to give us this information, but we cannot take a booking or run a Mix Room account without the details marked as needed for the session.
Who we share it with
We do not sell your information. We use a small number of companies to run the studio’s systems. They process information on our instructions and under their own data protection terms:
| Company | What they do for us |
|---|---|
| Square | Takes card payments and refunds. |
| Supabase | Stores bookings and, later, Mix Room accounts and notes. Our database is hosted in Ireland (EU). |
| [file storage provider, for example Cloudflare R2] | Stores audio files. |
| Google (Google Calendar) | Holds our diary so sessions are not double booked. |
| [email provider] | Sends confirmation and reminder emails. |
| [text message provider] | Sends text reminders [and WhatsApp, if used]. |
| [website host] | Serves this website. |
We may also share information where the law requires it, for example with HMRC or the police, or to protect our rights.
Sending information outside the UK
Some of these companies store or process information outside the UK, including in the United States. Where that happens we rely on the UK’s approved safeguards, such as the UK’s adequacy regulations for the UK-US data bridge or the International Data Transfer Agreement or Addendum, so that your information keeps an equivalent level of protection. [confirm the storage region you choose for the database and audio, and prefer UK or EU regions]
How long we keep it
| Information | How long |
|---|---|
| Booking and payment records | 6 years after the session, because we must keep accounting records. |
| Your recordings and project files | [for example 24 months after your last session, unless you ask us to delete them sooner or keep them longer]. |
| Mix Room account and notes | For as long as the account is active, then [12 months] after your last activity. |
| Emails and enquiries | [for example 2 years]. |
| Marketing list | Until you unsubscribe. |
Your rights
Under UK data protection law you can ask us to:
- tell you what we hold about you and give you a copy;
- correct anything that is wrong;
- delete your information, in some circumstances;
- restrict how we use it, or object to a particular use;
- give you your information in a portable format;
- stop using it for marketing, and withdraw consent you gave us.
Email sam@freehousemusic.co.uk and we will reply within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would appreciate the chance to put things right first.
Keeping it safe
Access to bookings and files is limited to the people who need it. Mix Room accounts are protected by sign-in, and files are stored in private storage that is not open to the public. No system is completely secure, so please use a strong password and tell us straight away if you think your account has been used by someone else.
Cookies
This website does not use advertising or analytics cookies. See our cookie policy for the detail.
Young people
Sessions are for adults. If you are under 18 and would like to record with us, a parent or guardian needs to contact us first [confirm your policy on under 18s].
Changes to this policy
If we change how we use your information we will update this page and the date above. For anything significant we will tell you directly.